You are never charged to find out whether this works. The free plan never expires and asks for no card, and a paid plan is bought outright by bKash only once you are ready.
Monthly plans
Plans are billed for the month ahead. Cancel whenever you like and the workspace stays open until the end of the month you have paid for, then drops to the free plan — it does not lock you out and it does not delete anything.
We do not refund part of a month that has already started, because you had the use of it.
When we refund in full
You were charged twice for the same month, or charged after cancelling.
You were charged the wrong amount.
The platform was unusable for a prolonged stretch through our fault, over a period you had paid for.
How to ask
Write to support@baki.click or call +880 1841-588718 with the mobile number on the account and roughly when the payment was made. Mobile wallet payments are matched by transaction ID, so quoting it makes this quick.
We answer within one working day. An approved refund goes back the way it came, which for bKash and Nagad usually takes a few working days at their end.
What is not refundable
Custom work — a report, an integration or a device that we built to your specification — is quoted and agreed separately, and is not covered by this policy.